Thursday, 12 January 2006

Tesco Writes Back

Tesco have replied to the email I sent them in complaint about the events which I outlined yesterday.

Here's what they say:
I was concerned to learn that you and your wife were approached by our Security Guard due to your wife having her hood up. Please accept our apologies for any upset and annoyance caused.

I have spoken with staff at store who have informed me that this rule was brought in some time ago, due to problems the store encountered with the young community whom most of them were 'hoodies'.

As it is a problem trying to detect these unworthy customers due to the hoods, the store put this rule in order. Although it is not a policy and is not displayed in our store, they do have the right to refuse entry to anyone they feel are not genuine customer. However, we expect our staff to use their initiative as the decision is down to the Security Department.

Please be assured that your comments will be passed to our Store Manager who will be asked to discuss this matter further with his Security Department.
I suppose that we've got to be happy with that. They've apologised and they've explained themselves and they've promised to talk to their security staff. And they replied promptly, which left me a little non-plussed.

That said, I'm amazed that they can't tell the difference between a crowd of hoodie-clad, chav troublemakers, and married couple in their 30s (or a five-year old, as evidenced by Delmonti's comment).

10 comments:

chux said...

thats not good enough bro, surely you want blood!!!! Jump into my ride and we'll teach these mo-fos!!

:P
(p.s remember to wear you trousers in a fashionable way halfway down your legs to show off your boxers - not as you may have thought to show your hairy builder arse - which reminds me Dawson did a filthy moon yesterday when i was over for dinner - i coughed up fir balls)

MaryB said...

Well done, PT. You cowed Tesco. Now, if our Dept. of Homeland Security had a hoodie rule here in the US, the thinking would be that terrorists come in all shapes and sizes so it wouldn't matter whether the hood was up on your wife, a five-year old , or your 90-year-old grannie. (So keep this hoodie rule to yerselves, eh?)

MaryB said...

Oh, and now that I've mentioned the DHS, this blog will be monitored by King George and his minions. Sorry, guys.

Allen Thompson said...

Don't be AFRAID... be ready. Be ready to be, you know, treated with suspicion and to know that suspicion breeds confidence.

I suppose the one bright side to this is that a private company on its own property is imposing the hoodie rule (as opposed to the government banning head scarves or "driving while Hispanic" and such). Tesco runs the risk of bad publicity if it goes too far. I'm glad that they were so prompt in their response to PT's query.

Way to stick it to The MAN, PT! ;-)

PT said...

I'm going to start the NAAHP and get a million Hoodies to march on Westminster.

"I have a dream. A dream in which little hooded boys and girls play alongside non-hooded boys and girls."

"We shall overcome, someday".

"Respect my authoritah, or I'll kick you in the nuts!"

Ah, the 60s. Those were the days, my friend...

MaryB said...

Million Hoodies March. Exxxxcellent.

meljoy said...

ooooh, I feel left out, everyone has commented cept me.

I think you did good. And wow. I never thought wearing a hoodie was such a big deal. People think I'm a dude when I wear mine kuz I have really small boobies and look bird chested, and even then, they say nothing! But the dykes give me a funny look...

hmmm...

chux said...

hoodies, moonies and boobies all just a regular day on your blog site Pete

jomoore said...

Can't the million hoodies march on Tesco? I've seen the security man and, though he does deter me from pilfering Crunchies, I'm not so sure that he could stand up to an actual mob.
Or, rustle up some friends and emulate the behaviour of these terrible young thugs - hang around at bus stops, ride your bike on the pavement, buy cigarettes in 10s, that kind of thing - but make sure you're wearing something distinctive. Like legwarmers. Let's see if we can't make Tescos ban legwarmers...
I think its time the young people stopped having all the power and us over-thirties took back the streets. But without getting chilly ankles, obviously...

meljoy said...

They actually wrote back to you?!?!! Wow, you don't get that kind of service in america. Most of the time email goes into a some sort of junk folder and no one ever gets back to you, or if you call somwhere, you get the fucking round about " for such and such, press number..."